Honesty Featured Services
Nuo+O&M Pro
Customized IT Outsourcing for SMEs
Designed for SMEs with 10-300 employees, providing professional IT O&M and system management at far lower cost than a full-time admin.
300+
SME Customers
98%
Renewal Rate
60%
Remote Response Time
74%
Core Service Modules
Target Clients
Tailor-made for SMEs
OpsPal covers all types of SMEs, especially suitable for Without a dedicated IT department, or Existing IT staff insufficient for daily operations growing enterprises, letting your team focus on core business.
- Growing enterprises with 10-300 employees
- Rely on external IT but lack dedicated management
- Want to control IT costs and improve service quality
- Have digital transformation needs and require professional guidance
- Value data security and compliance management
Services
Six Core Service Modules
Covering all daily enterprise IT operations, from desktop endpoints to servers, from personnel management to knowledge retention, one-stop solution
Daily Desktop Support
- PC hardware/software troubleshooting and repair
- OS installation, upgrade and optimization
- Printer, scanner and peripheral management
- Office software installation and tech support
- Data backup and recovery guidance
- Endpoint security policy configuration
Network Operations
- Rapid network troubleshooting and recovery
- Router and switch daily management
- Wireless network planning and optimization
- Bandwidth monitoring and usage analysis
- VPN and remote access configuration
- Basic network security protection
Server Operations
- Real-time server health monitoring
- System patch and security update management
- Scheduled data backup and recovery drills
- Performance tuning and capacity planning
- Virtualization platform operations
- Fault emergency handling and recovery
Virtual asset management
- Domain account full lifecycle management
- Enterprise email setup and access control
- Software license inventory maintenance and compliance
- Cloud resource management (Aliyun/Huawei Cloud)
- Digital IT asset ledger
- License expiry alerts and renewal
Onboarding/offboarding IT training
- New employee device setup and configuration
- Unified account and permission provisioning
- Enterprise IT system onboarding training
- Offboarding device data erasure and recovery
- Offboarding account deactivation process
- Handover records archiving
O&M Service Handbook
- Customized IT operations standards documentation
- Common fault self-troubleshooting guide
- Critical system contingency plans and drills
- Network topology and device ledger atlas
- Monthly/quarterly O&M health reports
- Knowledge base continuous updates and maintenance
Service Models
Flexible service delivery models
Choose the best service model based on enterprise size and needs, seamless remote and on-site
Remote Support
- 5×8 hours online
- 15-minute response
- Remote control authorization
- Full problem tracking
On-site Service
- Scheduled on-site visit
- Arrive within 4 hours
- On-site hardware handling
- Written service report
Semi On-site
- Fixed on-site days
- 24/7 remote fallback
- 24/7 remote fallback
- Regular asset inventory
Full On-site
- Dedicated Engineer
- 24/7 On-site
- System Administrator Access
- Strategic IT Planning
Value Proposition
Cost far lower than a full-time admin, with better results
Leverage the professional capability of an outsourced team at far lower cost than full-time staff, with systematic management
| Comparison | Full-time Admin | OpsPal |
|---|---|---|
| Monthly Cost | ¥15,000–¥25,000 | ¥3,000–¥8,000 |
| Hiring Cost | 1–3 months | Effective upon signing |
| Technical Coverage | Limited by individual capability | Full team capability |
| Backup Support | Gaps from leave/offboarding | Continuous full-team coverage |
| System Management | Relies on individual experience | Standardized process management |
| Knowledge Retention | Knowledge lost when people leave | Documented continuous accumulation |
Save over 60% in cost
No social security, housing fund, recruitment or training costs; pay as you go, elastic scaling
Team capability at the price of one person
One contract backed by a multidisciplinary team of network, server, security and software engineers
Enhanced system management capability
Provide system administrator-level operations for AD domains, cloud platforms and security policies, helping establish standardized IT systems
No staffing gap risk
If a dedicated engineer takes leave or leaves, seamlessly switch to other team members — service uninterrupted, knowledge preserved
Service Process
Transparent from signing to delivery
Professional data-center-grade O&M capability for SMEs
Onboarding/Offboarding Training Service
New employees onboard quickly Seamless offboarding handover
For every new employee onboarding, we handle complete IT guidance from device unboxing, system configuration to account authorization. On departure, we standardize data erasure, permission revocation and device recovery to avoid data security risks.
Onboarding Setup
Devices + accounts + systems
Dedicated Training
Enterprise IT system guidance
Permission Revocation
Secure offboarding process
Device Recovery
Data erasure and archiving
Free Consultation
Get Now Customized Service Plan
Fill in your needs, our IT consultant will 1 business day to contact you with a free diagnostic report and quotation.
Service Hotline
400-0525-015
Business Email
service@xn11.com
Limited-time Offer
New customers get 20% off the first month